FREQUENTLY ASKED QUESTIONS

 I recently placed an order; how can I make changes?

Our goal is to have orders in the carrier's hands within one business day; in order to accomplish this, we need to process the order for fulfillment lightning fast. If you desire to change your order after placing it, please contact us as soon as possible via chat or email. Changes cannot be guaranteed. 

Do you price match? 

This is a question we get asked often. We price our products competitively, but if you find the same product advertised somewhere for less, contact us with a copy of the ad (or tell us where we can find it). We will do our best to earn your business.

What payment methods do you accept?

We have listed all of the payment types we accept on homepage of our website, and they are also repeated at checkout. If you would like to break up the cost of your purchase by paying in installments, we are partnered with Afterpay and Shop Pay** (powered by Affirm), where you can choose from bi-weekly or monthly installments.

I am interested in an item that is out of stock, can you tell me when it will be available?

Reach out to our customer support through the online chat or via email. We will let you know when it is expected to be available and, in some cases, you will be able to pre-order the item.

How do I know the product I buy is going to be good quality?

The pet supply industry is flooded with inferior quality pet products, many of which have been proven to contain potentially harmful materials. We are dedicated to selling high-quality, safe pet supplies, many times priced at or below those that are not. We only sell well-known name brands, and all of our apparel and collars are made right here in the USA; you cannot buy higher quality anywhere. If you have any concerns once you receive your order, contact us immediately so we can make it right.

I am buying apparel for my pets; how do I know which size will fit?

We have apparel sized between XS (0-3lbs) and 6XL (up to 115lbs), fitting the tiniest of pets to very large dogs. The sizes are defined by neck circumference, length of back, and girth (the circumference of their middle body). Using these measurements, you will obtain the perfect fit. The weight is a generalized guide based upon the other measurements, but in no way should dictate the size you should purchase. If you need any assistance at all with sizing, please click on the chat and our friendly customer support team will assist you, they are always happy to help! 

What if I purchase apparel that does not fit right?

Due to health concerns, we are not able to accept returns on pet apparel, so it is very important to ensure you are using the size charts provided to obtain the perfect fit. If you are struggling to choose between two different sizes, we recommend choosing the larger of the two. Whenever in doubt, click on the chat and we will be more than happy to give guidance. If we recommend a size that doesn't fit, we will replace it with the correct size.

When will I receive my order?

Our goal is to process orders and have them shipped within 2 business days. We average 1 business day for most orders, however there are times when it may take a little longer. Once your order has shipped, you will receive an email with tracking details. If you have not received an email and it has been longer than 2 business days since you placed your order, please check your Spam folder.

How do I return an item that I purchased?

The easiest way to return an item is to use our return portal, which can be found at the very bottom of our home page. Click on "Returns" and follow the prompts. If you are looking to exchange an item, please send our customer support a message and we will be happy to assist. In most cases, you will not have to complete a new purchase for an exchange. 

Do you provide return labels?

Although return shipping is the responsibility of the customer, we can provide a prepaid label and deduct the cost from your refund. 

Still have questions? Reach out to us through chat or email, we are happy to answer any questions you have!

**Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.